Q: What is Your Return Policy?

A: If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for store creditdifferent product, or a refund to the original payment method.

it may result to $15 return and restock fee, we would deduct the cost from the amount of refund, appreciate the inconvenience.

Please use the link: 

https://h-versailtex.myshopify.com/returns

 

Q: Can I get order return/info of H.Versailtex products purchased from Amazon?

A: Unfortunately, we cannot help with any kind of order process from our trading partner. due to restriction and police. Thus we would like to advise you to reach out to Amazon seller directly.

1. please log in to your Amazon account ( if you have one while purchasing H.Versailtex products) 

2. find the history orders, and start a return or you can choose to ask a question to the seller "H.Versailtex" 

3. if none of the above can help, please scroll down the screen and find the help. get the help directly from Amazon support team

 

Q: Can I Return/Exchange the order purchased from Walmart?

A: Please use the link as below to complete the return process

https://www.walmart.com/help/article/start-return-online/a760300a0bfb4cd4891e43f092c8bd18